Delivery & Returns

STANDARD DELIVERY MAINLAND UK

We’ve updated our delivery options to reflect courier price increases and keep your orders arriving safely and sustainably.
Enjoy free UK mainland delivery on orders over £49 or £4.99 Standard Delivery on smaller orders.

DPD UK Mainland	Delivery within 2-3 Working Days	£4.99
Express DPD Next Day (Orders placed before 11am - Excludes Weekends) You can use this option on a Friday but it does not guarantee Saturday delivery but DPD does deliver on Saturdays.	Next Day Delivery	£5.99
FREE Delivery on orders over £49+	Delivery within 2-3 Working Days	£0

Scottish Highlands & Islands	Order under £25	£9.99
Scottish Highlands & Islands	Order over £25	£7.99

Delivery Information

We understand that delivery charges for the Scottish Highlands & Islands may seem high, but rest assured, we only pass on a fraction of what we’re charged by DPD. To ensure reliable delivery, all orders are shipped exclusively via DPD.

UK Islands, Northern Ireland & Republic of Ireland
Unfortunately, deliveries to UK Islands, Northern Ireland, and the Republic of Ireland have been suspended until further notice. This is due to courier companies no longer accepting dog food products. We are actively working on a solution to resume these services as soon as possible.

Returns Made Easy
If you or your dog aren’t completely satisfied with your purchase, please reach out to us at woof@bettyandbutch.co.uk. Our customer service team is available Monday to Friday, 9am to 3pm, and will be happy to assist you.

Returns Policy

We take great care in ensuring that every product is thoroughly quality-checked by two team members before it leaves our store. If your product arrives damaged, please notify us within 24 hours of receiving your order.

Food Items:
We take pride in the quality of our food products. If you’re not satisfied with your purchase, please reach out to us at woof@bettyandbutch.co.uk so we can assist you.

Toys & Games:
If your toy or game arrives damaged due to shipping, contact us, and we’ll make it right. However, we do not refund toys that have been damaged by dogs during play. It’s natural for dogs, especially certain breeds, to explore and sometimes tear toys apart—after all, even wood can fall prey to their powerful teeth.

Please note, toys left with dogs unsupervised are likely to be damaged. If your dog destroys a toy faster than their previous one, it just means they enjoyed it even more! While we strive to provide durable toys, we don’t sell indestructible ones—though we wish we could!

This does not affect your statutory rights.

Thank you for choosing Betty & Butch.

The Power Of Peptides+ Has Arrived

Peptide Dog Food

If your companion struggles with allergies, digestive sensitivities, skin issues, or weight management, finding the right food can feel impossible. That’s why we created Peptide+ – the most advanced sensitive dog food yet, combining the power of peptides with freshly prepared meat for superior nutrition, digestibility, and taste.

Why Choose Peptide+?

Freshly Prepared Meat – Not Over-Processed By-Products

Traditional hydrolysed protein foods are highly processed and often use low-grade protein sources. Peptide+ uses only freshly prepared, high-quality meat, ensuring better taste, higher digestibility, and superior nutrition.

Perfect Peptides for Peak Health

Through enzymatic hydrolysis, we break proteins into optimally sized peptides, making them easier to absorb while reducing allergenic reactions, a breakthrough in dog nutrition.

Targeted Health Benefits

With three scientifically formulated recipes, Peptide+ supports:

Skin & Coat Health – Nourishes skin, reduces irritation, promotes a glossy coat.
Digestive Care – Strengthens gut health, supports a nourished microbiome.
Weight & Joint Support – Encourages lean muscle, controls appetite, and protects mobility.

Peptide+ Skin & Coat Care – Hypoallergenic dog food with hydrolysed salmon and peptides for healthy skin and coat.

Hypoallergenic & Gentle on Sensitive Stomachs

Unlike hydrolysed foods that rely on extreme processing, Peptide+ provides a naturally gentle solution for dogs with allergies, intolerances, or digestive issues.