RETURNS POLICY

All products that leave us are quality checked by two separate team members, if your product arrives damaged, please contact us within 24 hours of receiving your delivery.

FOOD ITEMS: 

We pride ourselves on our food items, if you are not happy, please let us know by emailing woof@bettyandbutch.co.uk

TOYS & GAMES:

If a toy or game arrives damaged in transport, please contact us. We do not refund toys that have been damaged by dogs. A dogs natural nature is to explore and in most breeds tear toys apart. Your dogs teeth can chew wood.

Toys left unattended with dogs are going to get destroyed. If your dog destroys the toy quicker than it's last toy, this means your dog was more interested in the newer toy.  We don't sell toys that are indestructible, we wish we did!

STANDARD DELIVERY MAINLAND UK

Express UK Mainland	Delivery within 1-5 Working Days	£3.95
Scottish Highlands & Islands	Order under £25	£9.99
Scottish Highlands & Islands	Order over £25	£7.99

 

 

UK ISLANDS, NORTHERN IRELAND &  REPUBLIC OF IRELAND

All deliveries to UK Islands, Northern Ireland & the Republic of Ireland have been suspended until further notice. This is due to courier companies not accepting dog food products. We are working to find a solution.

RETURNS MADE EASY

If for any reason you or your dog is not happy with your purchase, please get in touch by emailing us at woof@bettyandbutch.co.uk

Our customer service team is available to speak to you Monday to Friday 9am to 3.00pm.

This does not affect your statutory rights